Privacy Policy

This Privacy Policy describes how ras.portalkarircirebon.com (referred to as “we,” “us,” or “our website”) collects, uses, processes, discloses, and protects your information when you visit and use our website, https://ras.portalkarircirebon.com/, which specializes in Home Exterior services and information. We are deeply committed to respecting your privacy and protecting your personal data. This policy aims to provide you with a clear and transparent understanding of our data practices, ensuring you are informed about how your information is handled.

We operate under the principle that your personal data should only be collected and used with your knowledge and consent where appropriate, and for the specific purposes for which it was gathered. This policy also outlines your rights regarding your data and how you can exercise them. By accessing or using our website, you signify your understanding of and agreement to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our website.

1. Introduction and Scope of this Policy

At ras.portalkarircirebon.com, we recognize the importance of the trust you place in us when providing your personal information. Our commitment is to manage your data responsibly and in compliance with applicable data protection laws. This Privacy Policy applies to information we collect:

  • On this website, https://ras.portalkarircirebon.com/.
  • In email, text, and other electronic messages between you and this website.
  • Through mobile and desktop applications you download from this website, which provide dedicated non-browser-based interaction between you and this website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This policy does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by us or any third party (unless specified).
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the website.

We encourage you to read this Privacy Policy carefully and ask any questions you may have. Our goal is to make this document as clear and transparent as possible, detailing our practices in a way that is easily understandable for all our users.

2. The Information We Collect

To provide you with the best possible service and experience tailored to your home exterior needs, we collect various types of information. This information can be broadly categorized into Personal Information and Non-Personal Information.

2.1. Personal Information (Information You Directly Provide to Us)

Personal Information refers to any information that can be used to identify you directly or indirectly. We collect this information when you voluntarily provide it to us, for instance, when you interact with our website’s features, register for an account, request a quote, subscribe to a newsletter, or contact us. The types of personal information we may collect include:

  • Contact Information: This includes your full name, email address, postal address (including street, city, state/province, postal code), and telephone number. We use this information to communicate with you about your inquiries, send you updates, provide quotes for home exterior projects, and schedule consultations or services. For example, if you fill out a “Request a Quote” form, we will need your name, email, and property address to respond accurately and potentially conduct a site visit.
  • Project Details and Preferences: Given our niche, we may collect specific information related to your home exterior project. This can include descriptions of your project needs (e.g., roof replacement, siding repair, window installation), material preferences (e.g., specific siding types, window styles), dimensions, photos or videos you upload to illustrate your current exterior or desired outcome, budget ranges, and desired timelines. This detailed information allows us to understand your requirements fully and provide tailored proposals and advice. For instance, if you upload a picture of your current roof, it helps us assess its condition.
  • Communication Content: When you send us emails, chat messages, submit feedback, participate in surveys, or engage in other forms of communication, we collect the content of those communications. This helps us to respond to your queries, improve our services, and understand user satisfaction.
  • Account Credentials (if applicable): If we offer user accounts for accessing project management tools, tracking quotes, or viewing service history, we would collect usernames, passwords (stored securely and encrypted), and other account-related information. This enables you to manage your interactions with us efficiently.
  • Payment Information: While we may not directly process full credit card details, if you make a deposit or payment for services through our website, we might collect billing addresses, transaction details, and information necessary to facilitate the transaction via third-party payment processors. We ensure that all payment processing is handled securely by reputable providers.
  • Demographic Information: Occasionally, we might ask for optional demographic information such as your age range or property type to better understand our audience and tailor our marketing efforts, though this is rarely collected directly.

2.2. Non-Personal Information (Information Automatically Collected)

When you visit our website, certain information is automatically collected from your device or browser. This data typically does not directly identify you but provides insights into your browsing behavior and device characteristics. We use this information to maintain, secure, and improve our website and services.

  • Device Information: We collect information about the device you use to access our website, including its hardware model, operating system (e.g., Windows, macOS, Android, iOS), browser type and version (e.g., Chrome, Firefox, Safari), unique device identifiers, and mobile network information. This helps us ensure compatibility and optimize the website for different devices.
  • Log Data: Our servers automatically record information that your browser sends whenever you visit a website. This “Log Data” includes your Internet Protocol (IP) address, pages visited, time spent on those pages, date and time of your visit, referring/exit pages, and other statistics. IP addresses are crucial for security, identifying general geographic locations, and understanding website traffic patterns.
  • Usage Data: We gather data about how you interact with our website, such as the features you use, the links you click, the content you view, and the frequency and duration of your activities. This helps us understand what content is most engaging and how users navigate our site, allowing us to enhance user experience and content relevance, especially for home exterior topics. For example, we might track which project galleries are most popular.
  • Location Information: We may infer your general geographic location from your IP address. This helps us to show you content or services most relevant to your region, such as local contractors or regionally specific exterior design examples. We do not collect precise real-time location data from your mobile device or computer unless you specifically grant us permission to do so.

2.3. Cookies and Other Tracking Technologies

Like many websites, we use “cookies” and similar tracking technologies to enhance your experience, analyze website usage, and support our marketing efforts.

  • What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. When you revisit a website, these cookies recognize your browser and remember basic preferences, such as your language choice.
  • Types of Cookies We Use:
    • Strictly Necessary Cookies: These cookies are essential for our website to function correctly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, services like adding items to a quote request or logging into an account cannot be provided.
    • Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how much time users spend on a page, and if they encounter any error messages. This data helps us improve the performance and design of our website. We use tools like Google Analytics for this purpose to understand user behavior and how our home exterior content is consumed.
    • Functionality Cookies: These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For instance, they might remember your preferences for viewing design galleries or project case studies.
    • Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They remember that you have visited our website and this information may be shared with other organizations, such as advertisers. This helps us provide you with relevant information about home exterior services.
  • Other Tracking Technologies:
    • Web Beacons (Pixel Tags/Clear GIFs): These are small graphic images (often only one pixel high and wide) that may be included on our web pages or in our emails. They help us to understand whether messages have been opened or acted upon, and they are used to track user activity when they visit our pages.
    • Local Storage (e.g., HTML5 Local Storage): This allows websites to store data locally in your browser. Unlike cookies, local storage can hold significantly more data and it persists even after the browser window is closed. It can be used to remember your preferences or to facilitate offline functionalities.
    • JavaScript: We use JavaScript for various interactive elements on our site, which can also contribute to the collection of usage data and interaction patterns.
  • Managing Your Cookie Preferences: Most web browsers are set to accept cookies by default. However, you can typically modify your browser settings to decline cookies, delete cookies, or alert you when cookies are being sent. Please note that if you choose to disable cookies, some parts of our website may not function properly or may be less efficient. You can usually find these settings in the “options” or “preferences” menu of your browser. For mobile devices, you may have different settings to control tracking.

3. How We Use Your Information

We use the information we collect for various purposes, all aimed at providing you with a valuable, efficient, and secure experience while meeting your home exterior needs.

  • To Provide and Manage Our Home Exterior Services: This is the primary use of your data. We use your information to:
    • Process your requests for quotes, consultations, and information regarding home exterior projects (e.g., roofing, siding, windows, doors, gutters).
    • Schedule service appointments and manage project timelines.
    • Communicate with you about your project status, updates, and any changes.
    • Provide customer support, address your inquiries, and resolve issues.
    • Fulfill any other purpose for which you provide it, such as delivering a specific type of information you requested.
  • For Communication Purposes:
    • To send you transactional emails related to your account or service requests (e.g., quote confirmations, appointment reminders).
    • To send you newsletters, promotional offers, and marketing communications about our home exterior services, new products, special discounts, or helpful tips, if you have opted in to receive them.
    • To respond to your questions, comments, or feedback submitted through contact forms, email, or chat.
  • To Improve and Personalize Your Experience:
    • To personalize the content and services we offer, including tailor-made recommendations for home exterior designs, materials, or local contractors based on your preferences, location, or past interactions.
    • To analyze and understand user behavior, preferences, and trends to continually improve our website’s functionality, usability, and the relevance of our content. For example, if many users view a specific roofing material, we might provide more information on it.
    • To perform research and development activities to enhance our existing services and develop new features related to home exterior solutions.
  • For Analytics and Website Management:
    • To monitor and analyze usage and activity trends, measure the effectiveness of our marketing campaigns, and calculate site traffic statistics. This allows us to optimize our website’s performance and ensure a smooth browsing experience.
    • To diagnose and fix technical issues, maintain server stability, and ensure the website is always accessible.
  • For Security and Fraud Prevention:
    • To detect, prevent, and investigate potential fraudulent, unauthorized, or illegal activities.
    • To protect the security and integrity of our website, systems, and data, including prevention of spam and bot activities.
    • To enforce our Terms of Service and other agreements.
  • For Legal Compliance:
    • To comply with applicable laws, regulations, legal processes, or governmental requests.
    • To respond to lawful requests from public authorities, including to meet national security or law enforcement requirements.
    • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

4. How We Share Your Information

We understand that sharing your personal information is a sensitive matter. We do not sell your personal data to third parties. We only share your information in specific circumstances and with trusted entities, described below:

  • With Service Providers: We engage trusted third-party service providers to perform functions on our behalf. These may include:
    • Hosting Providers: For storing our website data and making it accessible.
    • Analytics Providers: (e.g., Google Analytics) To help us understand website usage and performance.
    • Customer Relationship Management (CRM) Systems: To manage customer interactions, inquiries, and project details efficiently.
    • Email Marketing Services: To send newsletters and promotional communications (if you have opted in).
    • Payment Processors: To securely handle transactions for deposits or service payments (e.g., Stripe, PayPal).
    • IT Support and Maintenance Services: To assist with technical issues and website upkeep.
    • Cloud Storage Providers: For secure data storage.
      These providers are given access to your information only as necessary to perform their functions and are contractually obligated to protect your data with the same level of care as we do and to adhere to data protection laws.
  • With Business Partners (with your consent): If your home exterior project requires collaboration with other specialized service providers (e.g., a specific architect, a particular material supplier, or a general contractor beyond our direct purview), we may share relevant project details with them, but only after obtaining your explicit consent. For example, if you request a quote for a specific custom window, we might, with your permission, share your project details with a window manufacturer for a detailed design and estimate.
  • For Legal Reasons: We may disclose your information if we believe it’s necessary to:
    • Comply with any court order, law, or legal process, including to respond to any government or regulatory request.
    • Enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
    • Protect the rights, property, or safety of ras.portalkarircirebon.com, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • In Case of Business Transfer: If ras.portalkarircirebon.com is involved in a merger, acquisition, asset sale, financing, reorganization, or insolvency event, your information may be disclosed and transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • With Your Explicit Consent: Apart from the sharing described above, we may share your information with third parties for any other purpose only when we have obtained your clear and explicit consent to do so.

5. Data Security

The security of your data is paramount to us. We implement robust technological and organizational measures designed to protect your Personal Information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

  • Encryption (SSL): Our website employs Secure Sockets Layer (SSL) technology to encrypt data transmitted between your web browser and our server. This ensures that any information you submit, such as contact details or project descriptions, is encrypted and protected from interception during transmission. You can identify this by the “https://” in our website’s URL and the padlock icon in your browser’s address bar.
  • Access Controls: We restrict access to your personal information to employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
  • Secure Infrastructure: Our website and data are hosted on secure servers with firewalls and other protective measures designed to prevent unauthorized access.
  • Regular Security Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • Employee Training: Our personnel are trained on the importance of data privacy and security, and they are required to adhere to strict internal privacy policies and guidelines.
  • Data Minimization: We only collect and retain personal data that is strictly necessary for the purposes outlined in this policy, thereby reducing the amount of sensitive information at risk.
  • Backup and Recovery: We maintain regular backups of our data to prevent data loss in the event of system failures and have recovery procedures in place.

While we strive to use commercially acceptable means to protect your Personal Information, it is important to understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. You also play a crucial role in protecting your information by using strong, unique passwords for any accounts you create on our website and by not sharing your login credentials with others.

6. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise period for which we keep your information depends on the type of information, the context in which it was collected, and the purpose for which it is used.

Here are some factors that determine our data retention periods:

  • Ongoing Business Relationship: If you have an active account, an ongoing project, or are actively seeking quotes for home exterior services, we will retain your information for the duration of that relationship and for a reasonable period thereafter to allow for follow-up, provide historical service records, or address any future inquiries.
  • Legal and Regulatory Requirements: We may be subject to various laws and regulations that require us to retain certain types of data for specific periods. For example, financial transaction data may need to be kept for several years for tax and audit purposes.
  • Contractual Obligations: Information related to contracts or service agreements will be retained for the period necessary to fulfill those contracts and for any post-contractual obligations or claims.
  • Legitimate Interests: We may retain data for our legitimate business interests, such as for fraud prevention, enhancing security, or protecting our legal rights. For example, communication logs might be retained to demonstrate compliance or resolve disputes.
  • Marketing Preferences: If you have opted in to receive marketing communications, we will retain your contact information until you unsubscribe or withdraw your consent.
  • Analytics Data: Non-personal data collected for website analytics (e.g., Google Analytics data) is typically retained for a historical period to identify long-term trends, often for 26-50 months, depending on the service provider’s default settings and our configuration.

Once your information is no longer required for these purposes, we will either securely delete it or anonymize it so that it can no longer be associated with you.

7. Your Data Protection Rights

Depending on your jurisdiction and applicable data protection laws, you may have specific rights regarding your Personal Information. We are committed to upholding these rights and providing mechanisms for you to exercise them effectively.

  • Right of Access (Right to be Informed): You have the right to request access to the Personal Information we hold about you. This includes understanding what data we collect, why we collect it, how we use it, and with whom we share it. Upon request, we will provide you with a copy of your personal data in a clear, concise, and intelligible format.
  • Right to Rectification (Correction): You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you. If you notice any discrepancies in your contact details or project information, please inform us, and we will update it promptly.
  • Right to Erasure (“Right to Be Forgotten”): In certain circumstances, you have the right to request the deletion or removal of your Personal Information from our records. This right applies, for instance, when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent and there is no other legal ground for processing.
  • Right to Restriction of Processing: You have the right to request that we temporarily restrict the processing of your Personal Information under certain conditions. This means we would store your data but not use it, for example, if you contest the accuracy of the data and we are verifying it, or if you object to processing and we are considering whether our legitimate grounds override yours.
  • Right to Object to Processing: You have the right to object to the processing of your Personal Information based on our legitimate interests or for direct marketing purposes. If you object to direct marketing, we will cease processing your data for that purpose.
  • Right to Data Portability: Where technically feasible, you have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance from us, where the processing is based on consent or on a contract and is carried out by automated means.
  • Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal. Please note that withdrawing consent may affect your ability to use certain features or services on our website.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices or rates, or provide a different level or quality of goods or services for exercising your rights.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at [email protected].
When making a request, please provide:

  • Your full name and email address associated with your use of our website.
  • A clear description of the right you wish to exercise (e.g., “Right of Access” or “Right to Erasure”).
  • Any relevant details to help us locate your information and process your request efficiently (e.g., project IDs, dates of interactions).

We may need to verify your identity before fulfilling your request to ensure the security of your Personal Information. We will respond to your request within a reasonable timeframe (typically within 30 days) as required by applicable laws.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected or received Personal Information from a child under 13 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at [email protected]. We are committed to protecting the privacy of young individuals and ensuring our online environment is safe and compliant with child protection regulations, such as the Children’s Online Privacy Protection Act (COPPA).

9. International Data Transfers

While our website primarily serves users in Indonesia (as suggested by the cirebon in the domain and the context of local services), the internet is a global platform. Your information may be stored and processed in any country where we have facilities or where we engage service providers. This means your Personal Information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

By using our website, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy. When we transfer your Personal Information to other countries, we will ensure that legally appropriate safeguards are in place to protect your data, such as standard contractual clauses (if applicable) or relying on adequacy decisions where recognized. We commit to protecting your privacy regardless of where your data is processed.

10. Third-Party Links

Our website may contain links to other websites that are not operated by us. For example, we might link to manufacturers of home exterior products, industry blogs, or social media platforms. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by ras.portalkarircirebon.com. Your interaction with any third-party website is subject to that website’s own terms and policies.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy.

For significant changes, we may also provide you with additional notice, such as through an email notification or a prominent announcement on our website’s homepage, before the changes become effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us.

Email: [email protected]

We are committed to resolving any concerns you may have and will strive to respond to your inquiries as promptly and thoroughly as possible. Your privacy is important to us, and we are here to ensure your experience with ras.portalkarircirebon.com is secure and transparent.

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